Store Policy
Customer Care
Our customer care policy is based on providing exceptional service to our valued clients. We strive to exceed expectations by offering a personalized approach, expert advice, and prompt responses to any inquiries or concerns. Our team is committed to ensuring customer satisfaction and building long-term relationships, and we stand behind the quality of our products and services.
Privacy & Safety
Our privacy and safety policy is designed to protect our clients' personal and financial information. We use secure online platforms and adhere to strict confidentiality protocols to ensure the privacy and safety of all data. We take measures to prevent unauthorized access, theft, and loss of information, and we comply with all relevant privacy laws and regulations.
Wholesale Inquiries
We welcome wholesale inquiries and offer competitive pricing and personalized service to our wholesale clients. Our team works closely with wholesalers to ensure their needs are met, including customized orders and prompt delivery. We offer a range of high-quality jewellery designs and materials at wholesale prices, and we take pride in building long-term relationships with our wholesale partners.
Shipping & Returns
We offer secure and reliable shipping both locally and internationally, with every order carefully packaged to ensure it arrives in perfect condition.
Free shipping on orders over €50 is available within Malta. International shipments may be subject to additional shipping charges depending on the destination and delivery method selected.
If you are not fully satisfied with your purchase, we offer a hassle-free return policy within 30 days of purchase. For more information regarding shipping rates, delivery times, or returns, please feel free to contact us.
Payment Methods
We offer flexible payment options to make purchasing easy and convenient such as:
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Credit / Debit Cards
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PayPal
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Offline Payments